Select a Form Below
Help! I am not sure what form to choose.
There are many cases that can either fall under more than one category, or you just aren’t sure how to enter a claim. We are here to help! Below is a quick explanation of each category to assist. As always, you can contact us directly with any questions.
This is the most used form. If you have one (or more) defective parts, you will enter a claim here. You will need the unit model name and serial number that the part came from, as well as the homeowners information.
You can also submit labor with a request, if applicable. Simply upload a copy of the labor invoice with the claim, and it will be processed together.
Did you know you can check warranty status here? You’ll need a serial number and can verify warranty status as well as check part numbers.
Reminder: Common units that are entered as parts include BCC100 and R2107 – these are considered units themselves and will be submitted through the defective unit or BCC100 form.
If you replaced an entire unit, please use this form.
Reminder: Full unit replacements (for MOST units) are NOT covered under warranty. These require prior approval from either Bosch Tech Support or a Bosch/TSS Rep. If you receive approval from a rep, please include who in your submission. If you have email correspondance, please attach to the claim for quicker processing.
If you are given approval from Tech Support you will be provided an INC# which you will need to provide in the claim.
Labor must also be discussed at time of approval, if applicable. Labor will need to pre-approved.
Bosch’s policy regarding damage is as follows:
10 days for visible damage at time of delivery. You must sign the BOL as damaged and then submit a claim within 10 days. Provide photos of the damage.
60 days for concealed damage. The box must not appear damaged. Photos will be required of all sides of the box as well as damage to the item.
*Please review all incoming products PRIOR to the delivery driver leaving your location. Do not refuse damaged product, unless it was the only item received.
If you do refuse an item, Bosch will not automatically send a replacement – you will need to submit a new PO for the item(s).
Product returns must be submitted within 30 days of receipt.
Per Bosch’s return policy: there will be a 25% restocking fee with a minimum $100.00 charge per claim.
If the claim does not meet those requirements, the claim will not be entered. If you have special circumstances, please contact us prior to submission for assistance.
If labor applies to your claim and are looking for reimbursement, you will need to submit a copy of the labor invoice.
Bosch no longer requires a copy of the labor form – it is now entered through the claim portal.
Please also note there is an allowance schedule based off the work completed. You can find it on our resources page.
*Do not submit a copy of the labor allowance form. Only the labor invoice.
Frequently Asked Questions
WHY FILE WITH TSS AND NOT DIRECTLY THROUGH BOSCH?
Filing with TSS allows us to have visibility of the entire claim process. Should an issue arise, we can jump in and help. In most cases, we are able to handle any issues without even contacting you. This creates a stress-free process for you!
OK I FILED A CLAIM, NOW WHAT?
Once you file a claim through us, you’ll receive a copy of your submission via email. Once we process the claim, you will receive another email with your Bosch claim #.
If Bosch has any questions that we cannot answer, we will reach out to you for additional information.
After it’s complete, we will email you both the RMA and credit. That’s it!
HOW LONG DOES THE PROCESS TAKE?
Depending on your claim type (defective/damage, etc.) the processing time varies. On average, we are seeing claim turnaround time between 3-10 days to receive the RMA.
WHAT IF I FILED A CLAIM THROUGH BOSCH DIRECTLY, BUT NOW I NEED HELP?
No problem! You can contact us at firstname.lastname@example.org with the claim # and what you need help with. We will contact Bosch directly and discuss any issues.